Future Services
Future Services and Added Values
From system manufacturer to full-service provider across the entire production process
Digital and smart features, interfaces and platforms are opening up numerous new opportunities for the industry. AI, Industry 4.0 and the Internet of Things are ensuring that traditional sectors such as mechanical engineering are currently in the midst of a transition from providing pure hardware solutions to supplying user-centric complete solutions.
As a system supplier, Ersa has long been convinced that providing high-quality systems or equipment alone is no longer sufficient. Ersa aims to enable its customers to always achieve the desired quality. This is how Ersa understands servitization: by supporting the entire process, in addition to offering high-performance machines – both analog and digital.
Ersa has always offered worldwide sales and service so that our service and application engineers can respond to customer demands immediately and directly on site. Our state-of-the-art, automated distribution center in Germany ensures the supply of spare parts. It is supplemented by local warehouses, which are constantly expanded. Modifications and retrofitting of existing Ersa systems is another area in which we maintain and enhance our customers´ competitiveness and flexibility.
There is more to service than repairs and retrofits: training and education
The job market is not just a challenge here in Germany, but worldwide. As a result, insufficiently-trained personnel are operating the production machines in electronics manufacturing and have to assess complex production processes.
This is where Ersa comes in by offering a comprehensive range of trainings and know-how courses. The heart of the program is classroom training at all our subsidiaries around the globe, which include an application center. From basic to hand soldering and rework trainings on to several-day know-how seminars covering soldering machines and stencil printers – there is a seminar for almost every level of skills. Ersa also regularly organizes individual customer training courses taking place either at Ersa, but very often also directly at the customer´s production site. In this way, the requirements of customer production can be precisely met with an adapted learning pace, individualized priorities, and specific examples.
E-Learning with Kurtz Ersa CONNECT
The latest addition to the field of training and education is e-learning. This module of the Kurtz Ersa CONNECT platform enables learning across the globe. A common level of knowledge can be achieved and verified across different locations and time zones. Interactive and module-based courses, as well as an integrated system of examinations and certificates, make this possible. In addition to training, Ersa offers a range of process support services to assist customers in identifying the optimal solution. These services play a crucial role in enhancing the competitiveness of Ersa customers.
Digitization in service: Kurtz Ersa CONNECT
Digitization in the service field: Kurtz Ersa CONNECT
Digitization is an important factor in the changing understanding of service. It has already significantly altered the processes in classic machine service. Ersa recognized this many years ago already and with the new Kurtz Ersa CONNECT platform, it is taking another consistent step forward in the digitization process. Many users and service technicians have experienced cases where hours have passed before they have reached an understanding of the problem, or until the service technician arrives on site. Today, this is solved via remote maintenance.
For this purpose, Ersa has bundled various service modules into the Kurtz Ersa CONNECT platform, thus networking man and machine. In addition to a digital machine database, in which all the customer´s systems are listed, the ticket system offers true added value. It enables direct, better logging and transparent processing of service cases. Thanks to the “Remote Service” module, the Ersa service engineer can connect to the customer´s machine from anywhere in the world and immediately gain an overview of the situation. The connection is realized by using the Kurtz Ersa GATEWAY. Remote access only takes place after the customer has explicitly granted access. Due to the digital possibilities, the system is quickly ready for operation again.
Improve efficiency and quality
The intelligent use of digital and analog service resources directly improves the efficiency and quality of service and production. Despite all the digitization, personal relationships remain extremely important to us. Ersa is also personally available to customers 24/7 thanks to the Ersa service hotline, available at +49 9342 800-136. Kurtz Ersa Service Team works together with the customer to achieve highest throughput, best quality and availability in connection with the product requirement and machine configuration.