Ersa IServMM
First International Service Meeting Machines
Alternating with the already firmly established International Sales Meeting, which takes place every two years, an International Service Meeting in the form of a two-day workshop took place for the first time at Ersa in Wertheim from 15th to 18th May. All service technicians of all Ersa agencies worldwide were invited. 40 external participants from the DACH region (Germany, Austria, Suisse), Europe and Asia had confirmed their attendance.
The concept of the workshops was explicitly aimed at the exchange of our service partners experienced in the field with design and development. The result: many lively and constructive discussions about the various machine types! Divided into four groups (one for each machine type: Wave, Reflow, Selective, Printer), a rolling system was created under the motto “hands on”, so that every participant in each machine type had the opportunity to discuss topics from the field that each machine had brought with them in the circle of experts. The event was moderated by Ersa Service, the instructors of the workshops were product developers and designers from the fields of mechanics and software.
Constructive exchange of experience
Ersa´s own service technicians also mingled with the workshop participants and promoted a constructive exchange of experience, so to speak, from the frontend to the backend. The findings were recorded during the final feedback rounds. Additional topics and optimization suggestions are now followed up internally at Ersa. Meetings with service and design are held at regular intervals. Solutions are gradually distributed to the service technicians and our service partners so that Ersa Service is provided with solution know-how worldwide. The premiere of the IServMM was very well received by the participants – again in two years. We are already looking forward to it. Until then: Hands on, Ersa Service!
Excellent: Official Ersa Service Partner
Official Ersa Service Partner: Belmet, Slovenia
