Global Service Meeting
Kurtz Service is closing ranks
In early May, Kurtz GmbH organised a two-day international service meeting with the people responsible for service from China, the USA and Russia in the manor house in Hasloch – directly opposite the Eisenhammer, root and origin of the Kurtz Ersa group. The strategic objective was: coordinate and expand the worldwide portfolio in service. The following focal points were presented and intensively discussed in various workshops:
- new service products fulfilling the customers’ requirements and possibilities of implementation on the individual markets
- training, further training and cooperation of the various global service organisations plus central control
- extension of the replacement part business by interesting products with a view to availability combined with attractive, globally competitive pricing
- joint agreements and assurances with a view to the next steps
At the event, it was a question of the alignment for a joint global appearance of Kurtz Service and the design of products and services for the various markets – each organisation presented its individual requirements for this. “With the new joint standards, we in the Kurtz Service team want to achieve possible unplanned standstill times being processed within 24 hours of reporting by the end of 2019 – and also remedied as far as possible!“, emphasised project manager Michel Reinhart.
At the close, all the attendees praised the open exchange of information and the cooperation in the workshops, which were supported by the Barkawi Consultant external consultancy company. Likewise, use was made of Barkawi’s international experience in the definition of new products. Despite the tight schedule and the numerous topics, there was still time to pay a visit to the Hammermuseum and to attend a forging demonstration. Conclusion: on balance, a very successful event, which helps Kurtz Service close its ranks internationally!
New Kurtz Ersa Image Film
“And … action!” was the instruction from the film crew to be heard at all kinds of different locations at Kurtz Ersa in spring. The film team was out and about on a mission to produce the new Kurtz Ersa image film. With “speed” as a leitmotiv, the film shows what Kurtz Ersa stands for: innovation, drive and high-tech processes. With a range of scenes and fast editing sequences the clip shows in just over 2 minutes what it is that characterises Kurtz Ersa. Enjoy watching it!